Senior Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Why Adobe?

At Adobe, we're changing the world through digital experiences. Our solutions empower everyone-from emerging artists to global brands-to bring digital creations to life and deliver them to the right person at the right moment. Join us to shape the future of creativity and business transformation.

The Opportunity

As aSenior Technical Account Manager (TAM)at Adobe, you will play a critical role in ensuring the long-term success and satisfaction of our enterprise customers. You'll serve as the trusted technical advisor, driving the successful adoption and optimized use of Adobe solutions. By delivering proactive services and strategic guidance, you'll help clients realize more value from their investment while supporting Adobe's goals of customer satisfaction and product excellence.

What You'll Do

• Serve as the primary technical point of contact for assigned accounts, managing all aspects of the customer relationship from a technical perspective.
• Deliver proactive services aimed at improving IT operational health and reducing incidents.
• Collaborate with customer stakeholders to understand business goals and technical environments to align Adobe solutions effectively.
• Coordinate cross-functional efforts with Adobe's Account Management, Support, Consulting, TechOps, and Engineering teams to ensure timely resolution of technical issues.
• Lead regular operational reviews and present tailored recommendations to minimize risk, manage changes, and prevent issues before they arise.
• Host technical workshops and training sessions to enable customer success and internal capability building.
• Advocate for customer needs internally, helping influence Adobe product development and enhancements based on customer feedback and trends.

What You Need to Succeed

• Bachelor's degree (or equivalent experience) in Computer Science, Information Technology, or a related technical field.
• A strong technical background in development, consulting, or technical support.
• Demonstrated experience in a customer-facing role such as Technical Account Manager, Solution Consultant, or similar.
• Proven ability to manage complex IT projects and build strong, trusted relationships with enterprise customers.
• Exceptional troubleshooting, communication, and presentation skills.
• Ability to convey technical concepts to both technical and non-technical audiences.
• Strong organizational skills with a proactive and consultative approach to customer engagement.
• A passion for technology, customer success, and continuous improvement.