Senior Transformation Delivery Manager

About the role

Our Zellis business is at the start of a refreshed 5 Year Plan, which sets out to double our revenue and EBITDAC. In order to deliver on this plan, we have some ambitious initiatives to strengthen our capability and, in turn, strengthen our market position.

A significant amount of the transformational activity that underpins our 5 Year Plan begins in our Product and Technology (P&T) function. P&T covers a wide range of products and technology investments of the company. P&T plans, builds, deploys, operates and monitors the company's portfolio of software applications, whether they are on-premise or in the cloud. It also owns the internal IT of the business, whether it's the infrastructure supporting the SaaS services, or the internal IT that colleagues use for their daily work. P&T is also responsible for the overall business security, business continuity and disaster recovery. Both the breadth and depth of activity in this part of our business is significant.

Reporting to the Chief Product & Technology Officer, this role will be responsible for:

1. Managing key projects or programmes for Zellis that are led out of the P&T business unit that underpin the 5 Year Plan. This includes developing success measures and leading the planning of key programmes end-to-end. This role will manage risks, issues and dependencies and assist with the preparation and management of key stakeholder forums. These programmes could range from a major new product launch to significant changes to existing products, business processes, or major network/infrastructure changes that have cross-functional impacts.
2. Planning and managing all operational activities of the P&T function. This role will operate as the right hand to the CPTO, providing detailed plans and driving practices such as Agile, DevOps and Continuous Integration and Continuous Delivery (CICD) methodologies while working closely with other leadership team members.
3. Developing and owning the P&T governance framework to indicate accountability and how decisions are made and communicated across the function. This includes activities from leadership meetings to demos, release reviews and shiprooms, ensuring clear areas of focus and ownership across the team.
4. Collating and owning the Management Business Reports for the CPTO and P&T leadership team to present monthly to the Zellis Exec leadership and support occasional board packs production for reporting to shareholders.
5. Managing and providing programme direction to a team of project managers owning projects and smaller scale changes within the team.
6. Developing standardised reporting and dashboards within and across divisions, including KPIs and OKRs, to allow greater insight into functional performance.

This role is a senior leadership role within the P&T leadership team, which is highly visible across the wider P&T function and the overall Zellis Business Unit.

This role will ideally work on a hybrid basis (2 days per week) from our Peterborough, Bristol or Birmingham office.

Skills & experience

1. Experience leading complex transformation projects/programmes with multiple workstreams.
2. Excellent stakeholder management and client relationship building skills at all levels up to and including board level, to ensure project delivery in accordance with the company's defined methodology, governance, and success criteria.
3. Experience in working with and/or managing software development teams, especially in SaaS/Agile delivery.
4. Good understanding and experience of developing and tracking against KPIs and levers for operational performance; experience of OKR would be beneficial.
5. Excellent communication skills, able to communicate clearly with different levels in the business, from team level to exec members, CEO and the board.
6. Capable of conveying complex concepts in simple terms and tailoring presentation style to suit the audience.
7. Excellent attention to detail and ability to instil accountability for actions within a matrix operating model.
8. Excellent organisational skills, ensuring actions are taken, followed up and progressed across the leadership team.
9. Utilisation of technology solutions to facilitate collaborative working.
10. Outstanding interpersonal skills, able to work across functional boundaries, instilling confidence in leaders regarding the situation and progress of critical projects and programmes.

Benefits & culture

At Zellis, we create market-leading HR & Payroll products and services to power exceptional employee experiences. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, defined with input from all of our 2,000 colleagues, are:

1. Unstoppable together.
2. Always learning.
3. Make it count.
4. Think scale.

Our people are critical to our ongoing success; we're proud of our inclusive culture that provides the platform to grow, challenge the status quo, and play a crucial role in enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis, you'll have the chance to stretch and challenge yourself in a varied, flexible, and supportive environment.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive:

1. A competitive base salary.
2. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
3. Private medical insurance.
4. Life assurance 4x salary.
5. Enhanced pension scheme with company contributions up to 8.5%.
6. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.