Senior User Experience Consultant

Let's transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.

If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.

For UK Only Postings: The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office - approx 2 days per week.

The Team

Craneware is looking for a User Experience expert who gets excited by big data and has a passion for making the complex simple. You would join a growing team of collaborators, problem solvers and innovators who are committed to user-centered design and creating systems and tools that drive the US healthcare market forward.
Working collaboratively with Engineers, Product Managers, Analysts and your fellow UXers you will design, drive and manage end-to-end UX projects, contributing to both team and platform direction while researching, creating, testing, and iterating elegant data-driven tools and products that have the user at their heart.

Are you a creative problem solver? Are you a good communicator or an adaptable collaborator who's not afraid to follow your intuition? Are you passionately autonomous and ambitious? If so, we would like to speak with you!

You Will Be

• Championing a user-centered ethos at Craneware and ensuring all products have the user at their heart.
• Working closely with Principal UX to strategically shape both our products and UX as a discipline within Craneware.
• Planning and implementing large scale, end-to-end UX projects involving multiple teams and disciplines from across Craneware.
• Mentoring more junior members of the UX team to support their development and ensure our work is best in class.
• Evaluating and distilling complex requirements from an array of internal and external stakeholders to help create clear, user-centered project visions.
• Facilitating conversations and co-creation workshops, e.g. Design Sprints, with multi-disciplinary teams to help drive Craneware products forward.
• Collaboratively creating early concepts and prototypes to test initial ideas and direction.
• Creating appropriate UX deliverables for the project at hand e.g. low and high fidelity wireframes, clickable prototypes, personas, user journeys etc.
• Designing elegant and intuitive journeys that help users make sense of complex data and regulation.
• Working collaboratively with engineers, product managers and analysts to ensure every product's vision is brought to life and meets the needs of its users.

You Will Bring

Knowledge

• Knowledge of Craneware products, systems, and processes.
• Exposure to planning and facilitating discovery and co-creation workshops with customers and internal stakeholders e.g. Design Sprints.
• Basic understanding of web technologies (object-oriented JavaScript, HTML, CSS), and experience with the latest web standards including HTML5 and CSS3.

Skills

• Comfortable presenting to a wide range of audiences.
• Passion for innovation, human-computer interaction, and seamless user experiences.
• Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines.
• Excellent communication skills and the ability to convey complex ideas to a range of audiences.
• Excellent problem-solving skills.
• Excellent interpersonal skills and the ability to build good working relationships.
• A strong interest in design, technology, and trends, with an eye toward the future.

Experience

• 3+ years working within a UX role either in a customer-side or agency setting.
• Experience in all areas of UI design, visual design, or UX design with strong experience in at least one.
• Experience interpreting and disseminating project requirements from multiple sources.
• Experience creating UX deliverables including wireframes, clickable prototypes, personas, user journeys etc.
• Experience in UX and accessibility best practices.
• Experience in planning and facilitating usability testing sessions both face to face and remotely.
• Experience in a variety of design/wireframing/prototyping tools, e.g. Axure, Sketch, UX Pin etc.
• Experience working with multi-disciplinary teams of designers, product managers, developers etc.