Senior UX Designer

Overview: Extension of Rachel Ragan (Senior UX Designer on Research Platforms) contract through to end of FY25.

Main Duties and Responsibilities

• User-Centric Design: Employ a deep understanding of our users' workflows to develop intuitive and seamless user experiences across our internal platforms.
• Accessibility Advocacy: Champion accessibility design principles and practices to ensure inclusivity and usability for all users.
• Collaboration with Tech Teams: Bridge the gap between design and technology by effectively communicating and exchanging ideas with our technical teams, particularly in distinguishing between data and machine learning applications.
• User Testing: Conduct rigorous user testing to swiftly validate design concepts and iterate based on user feedback, ensuring the effectiveness and relevance of our solutions.
• Data-Informed Design: Utilize complex qualitative and quantitative data to surface insights and inform more efficient design decision-making processes within our internal teams.
• Service Design Mapping: Leverage your experience in mapping service design to visualize and optimize the holistic user journey, identifying pain points and opportunities for improvement.
• Change Management: Guide internal teams through the adoption of new tools and processes, fostering buy-in and ensuring successful implementation.

Nice to Have:

• Data Literacy: Ability to analyze and interpret both qualitative and quantitative data, using insights to drive informed design decisions and improvements.
• Change Management: Ability to navigate organizational change processes and effectively communicate the benefits of design improvements to internal stakeholders.

Skills and Experience

• Strong UX Fundamentals: Demonstrated expertise in core UX principles, with a focus on understanding users' end-to-end workflows across physical and digital touchpoints.
• Accessibility Design: Proven experience in implementing accessibility best practices to ensure inclusive design solutions.
• User Testing: Proficiency in conducting user testing sessions, gathering actionable feedback, and iterating designs accordingly.
• Tech Collaboration: Experience collaborating with technical teams, with a good understanding of data and machine learning concepts to facilitate effective communication and idea exchange.

Person Specification

About You:

• User Advocate: Passionate about enhancing the experiences of colleagues through thoughtful and user-centric design solutions.
• Curiosity and Adaptability: Eagerness to stay updated on emerging design trends and technologies, coupled with a curiosity to deeply understand user behaviors and domains.
• Effective Communicator: Strong communication skills to articulate design concepts clearly, engage stakeholders, and facilitate productive feedback sessions.

Ideal Experience:

• Design System Maintenance: Experience in contributing to and maintaining design systems, ensuring consistency and efficiency in design processes.
• UX Advocacy and Workshops: Ability to advocate for UX within the organization and facilitate workshops to involve users in the design process.