Service Delivery Manager

Service Delivery Manager (Managed Services/Aviation) | Remote/London | Permanent | £80,000 + bonus

This is an exciting opportunity for an experienced, process driven Service Delivery Manager to join a team determined to provide quality service delivery to a client within the aviation industry. In this role, you will be responsible for all aspects of the IT professional services delivered to the client. This includes: service transition, service design, performance management, stakeholder management, customer on-boarding, service level performance/reporting, financial management, customer satisfaction, operational alignment, and managing new resources demand & improvement.

Experience Requirements:

• Extensive experience of managed services within a highly regulated environment
• Strong client & customer facing experience - having the ability to gather & understand exact resource requirement as well as advising and determining exactly what resources the customer requires,
• Project resources management
• PO Management/Working with change requests
• Expert knowledge/experience with ITIL, Service Design, and Service Transition
• Experience/extensive knowledge of Palo Alto/Firewalls
• Ability to have tough conversations and to push back in decision making processes when required

Role Details:

• Permanent
• Up-to £80,000 plus bonus
• Remote with occasional travel into the London office

To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Service Delivery Manager (Managed Services/Aviation) | Remote/London | Permanent | £80,000 + bonus