Service Delivery Manager Lead

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Service Delivery Manager Lead

Apply locations: United Kingdom, Manchester, United Kingdom

Time type: Full time

Posted on: Posted 3 Days Ago

Job requisition id: J-72624

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

GBT is looking for a driven and customer-focused candidate to join our Global Infrastructure Support team within the Technology organization. The Service Delivery Manager plays an exciting pivotal role across Travel Management and software and service, accountable for maintaining and developing industry-leading end-to-end service for our colleagues, ownership of the strategically important vendor relationships and be responsible for helping shape the future business requirements.

What You'll Do on a Typical Day

• Ownership and accountability for developing, managing, and leading a proactive and transformative vendor management strategy based on continual improvement and industry best practice.
• Maintain strong relationships and work closely with other teams such as Implementation, Service Delivery, Commercial, Product Development, and Support.
• Develop a deep understanding of the current operational landscape and the needs of Global Infrastructure Support team.
• Responsibility to drive communication and collaboration between vendors, suppliers, business functions, management teams, and subject matter experts.
• Representation of End User Compute to deliver value and operational requirements with Vendors and Suppliers.
• Creating value via the reporting, measurement, and governance of all vendor and supplier relationships.
• Commercial responsibility, developing a deep understanding of commercial and financial agreements.
• Management, negotiation, and ongoing day-to-day service accountability of vendors and suppliers alongside P&L management and cost savings.
• Act as subject matter expert on all vendor and supplier matters with accountability for overall service performance and as an escalation point.
• Identification and escalation of critical issues.

What We're Looking For

• Experience of defining, communicating, managing, and driving transformation and change related to vendor and supplier management.
• 5+ years experience and a proven track record in service management of vendors and suppliers.
• Proven leadership skills in mentoring and developing at both individual and team level.
• Ability to work independently alongside demonstrable experience of successful collaboration across functional boundaries with multiple colleagues and teams to solve business issues and improve performance.
• Relationship-oriented, a good listener with a fluent ability to engage and adapt their approach to technical and non-technical stakeholders.
• Time management/organizational & change management skills.
• Excellent relationship management and communication skills with the ability to think analytically & conceptually.
• Understanding and appreciation of working across a globally based eco system and environment.
• Ability to cross communicate in a global environment.
• Prioritization of workload.
• Capacity to work effectively in a virtual environment within a global team.

Location: United Kingdom

The Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;