Service Delivery Support Officer

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Service Delivery Support Officer

Apply locations: Flexible

Time type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: March 6, 2025 (12 days left to apply)

Job requisition id: R

Salary: London - £31,720 to £36,760 / South East - £30,291 to £35,074 / East/Mid/SouthWest - £28,885 to £33,418 / North - £27,447 to £31,730 per annum

Job Location: Flexible

Hours: 36 per week

Contract Type: 6 month Secondment / Fixed Term Contract

We have a fantastic opportunity for a Service Delivery Support Officer to support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs.

As defined by the Service Delivery Support Manager, you'll provide support to the operational delivery team for Mechanical and Electrical Services. You'll assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team. You'll also monitor, action, and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up.

To be successful, you'll need knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently. You'll need strong administrative and communication skills as well as a logical, structured approach to problem solving.

If this sounds like an opportunity for you then please review the full role profile before applying - Service Delivery Support Officer

Closing Date: Wednesday 5th March at midnight.

With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for!

Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.

About Us

Clarion Housing Group is the UK's largest provider of affordable housing. We are committed to playing our part in tackling the housing crisis, both as a social landlord and developer of new housing.

More than 360,000 people call a Clarion home their home. Our mission is to provide and maintain good quality housing for our residents and to build communities through high quality design and place making.

We are a social business, reinvesting our profits into building new homes and providing support and opportunities to our residents through Clarion Futures, our charitable foundation.

Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.