Service Designer

Service Designer - Inside IR35 - Edinburgh - Hybrid

Day Rate - up to £600

Duration - 6 months

Harvey Nash Client are hiring a contract Service Designer, you will help create digital experiences for users, to build and advance the practice of Service Design across the Group. You must be willing to work onsite in Edinburgh 2 days per week.

Responsibilities

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Contribute to Product strategy, trend forecasting, Service Blueprinting, ideally using Figma.
• Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
• Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
• Support the research and document current and future state services.
• Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Collaborate closely with other designers, product owners, and engineers.
• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

Skills & Experience Required

• Highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
• Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
• Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
• Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.