Service Desk Coordinator

Scheduler/Service Co-ordinator
Temp to Perm
Location: Uxbridge
Salary: £12.21
Part time - 24 hours per week (3 full days)
We are seeking a dedicated Service Co-ordinator to join a fantastic team in Uxbridge. The successful candidate will play a crucial role in ensuring customers' needs are met through constant communication and excellent organisational skills, facilitating the smooth completion of jobs from start to finish.

Key Responsibilities:

1. Answering phone calls and logging jobs
2. Addressing customer queries efficiently
3. Arranging engineer visits and site parking
4. Preparing site visit paperwork
5. Daily communication with engineers
6. Controlling and scheduling engineers' workloads
7. Downloading job information
8. Preparing parts and paperwork for engineer collection
9. Providing on-road and on-site job support
10. Checking parts received before scheduling
11. Reviewing open jobs weekly
12. Monitoring job progress to ensure timely completion
13. Uploading engineer information to customer systems
14. Maintaining the engineers' scheduled work diary
15. Updating customer call log systems

Requirements:

1. Excellent communication and organisational skills
2. Ability to manage multiple tasks and priorities effectively
3. Experience in customer service or a similar role is advantageous
4. Proficiency in using computer systems and software for job logging and scheduling
5. Willingness to participate in the standby rota and handle emergency calls

What you need to do now:
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.