Service Desk Engineer

Job Title: Service Desk Engineer

Job Type: Contract/Freelance

Location: Liege, Belgium

Work regime: Hybrid (2 Day Onsite in a Week)

Position Overview: We are seeking a skilled and motivated Service Desk Engineer to join our team in Liège. This role involves the rollout of Windows 11 across our organization, ensuring smooth transitions and providing top-notch support to our users.

What you will be doing

• Windows 11 Rollout: Lead the deployment of Windows 11, including planning, installation, configuration, and troubleshooting.
• User Support: Provide technical support to users, resolving issues related to hardware, software, and network connectivity.
• Incident Management: Manage and resolve service desk tickets efficiently, ensuring timely resolution and user satisfaction.
• Documentation: Maintain accurate records of support requests, resolutions, and system changes.
• Training: Conduct training sessions for users to familiarize them with Windows 11 features and best practices.
• Collaboration: Work closely with other IT teams to ensure seamless integration and support across all systems.

What you will Have:-

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 2 years of experience in a service desk or IT support role.
• Technical Skills: Proficiency in Windows operating systems, particularly Windows 11. Knowledge of network protocols and troubleshooting techniques.
• Language Skills: Fluency in French and English is mandatory.
• Soft Skills: Excellent communication, problem-solving, and organizational skills. Ability to work independently and as part of a team.

A little about us:

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
• Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
• Delivers strategic technology and business transformation solutions globally.
• Operates through global delivery centers across North America, Asia, and Europe.
• Provides services for data center migration and workload development for cloud service providers.

Awardee of prestigious recognitions including:

• Women's Choice Awards - Best Companies to Work for Women & Millennials, 2024
• Forbes, America's Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
• Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
• Received 3 SBU Leadership in Business Awards
• Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023