Service Engineer

Job Title: Service Engineer - Automatic Doors (Remote, Scotland)

Location: Remote (Scotland-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a dedicated and skilled Service Engineer to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients' automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you'll need to be Scotland-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities:

1. Completion of PPM, reactive & modernization/upgrade calls.
2. Provide customer & colleague technical support & product modernization recommendations.
3. Complete door safety checks & investigate door incidents & customer complaints.
4. Provide on-site customer support to EQS customers.
5. Adhere to company processes & procedures & highlight improvement opportunities.
6. Deliver customer service & maintain QHSE compliance at all times.
7. Manage & maintain your tablet/paperwork, stock, vehicle, uniform & PPE.
8. Comply with all customer specific on-site arrival/pre-work/working/departure processes & procedures.
9. Complete mandatory box tests after all calls.
10. Participate in out-of-hours rota duty.

What We're Looking For:

1. Team player.
2. Flexible approach to working hours.

EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005

EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.

SKILLS / LANGUAGES REQUIRED: English & other qualifications - Full current driving licence.

OTHER REQUIREMENTS: CSCS Card.