Service Management Consultant

• Salary starting at £28k with flexibility depending on location
• London, Manchester

Do you have an affinity for working with customers and an interest in working in the tech sector? Come join our team as a Service Management Consultant! With all the necessary training provided, this is a great opportunity for someone keen to step into the tech industry.

What are you going to do?

At TOPdesk we develop and sell a Service Management solution. Not quite sure what that is? It's the platform supporting an organisation in every step of their customer service or internal processes.

As a Consultant you'll work primarily with new customers to implement our SaaS tool into their organisation ahead of their go-live date. You'll also work with some existing customers who may be interested in using TOPdesk for more departments, or working with us to better streamline their processes.

On a daily basis you'll be:

• Advising our customers on best practices & how to improve their processes
• Independently leading consultancy sessions with customers during which you may be
  • onboarding and training IT teams on the TOPdesk software
  • helping them configure the software to their needs
  • tailoring each session to the needs of the customer (which could be across multiple industries, levels of seniority, departments, remote, or in person)
• Responsible for the progress of TOPdesk implementation projects, making sure the customers are properly set up for their go-live date
  • this requires an ability to manage different stakeholders and conflicting deadlines
• Collaborating with Sales, Customer Success, and Technical Support teams to provide a high quality customer experience
• Responsible for your individual billability target and for thinking creatively around new ways the team can meet its goals and help customers level up

This role requires an in-depth and sometimes technical understanding of our platform, all of which we'll provide you through extensive and cross-functional training! Once you're up to speed there are a number of professional development opportunities around increasing your technical expertise, specialising in certain sectors, being our expert in certain use cases, and more.

The team you'll be joining

The TOPdesk UK team is spread across two offices in London and Manchester. The consultants meet every month for a 'Consultancy Knowledge Day' which comprises knowledge sharing and problem-solving. The team also works closely with Technical Support UK, relying on their TOPdesk expertise to assist with training and general software-related queries and problems.

Are you our new Service Management Consultant?

• A graduate with a 1st or 2:1 level university degree - all disciplines welcome.
  • No technical degree? Not a problem! You don't need a high level of technical knowledge - we will teach you everything you do need to know.
• Independent, resilient, responsible self-starter, and can work to deadlines.
• Able to thrive in customer facing sessions and demonstrate clear and engaging communication.
• Find it easy to understand technology and be able to explain it to people in clear, informative ways.
• A creative and analytical thinker with a logical approach to problem-solving.
• Enjoys working in an international and multicultural environment.

What we offer

• Starting salary of £28,000 with flexibility based on location and annual performance-based salary reviews
• Hybrid, flexible working and healthy work-life balance
• Learning budget equivalent to 10% of your basic salary
• Extensive in-house software training and soft skills training
• The opportunity to become an industry expert in areas such as ITSM, Prince2, ITIL, and Agile
• Generous pension scheme with company contributions up to 8%
• Enhanced maternity & paternity leave
• Private health insurance options
• Cycle-to-work scheme and techscheme
• 15 fully paid sick days, 5 days paid parental/carer leave, and 2 volunteering days
• 26 days of paid annual leave (plus public holidays) and your birthday off!
• Employee Assistance Program for you and your family
• Unlimited career support
• Specialise in your strengths, such as: Process, Technical, or Best Practices in Service Management
• Benefits including team outings & rewards, Perkbox membership, and offices with foosball, darts, and ping-pong!

Please Note

The successful candidate must, by the start of the employment, have permission to work in the UK.

At TOPdesk, we're passionate about creating an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, identities, religions, disabilities, and with a culturally or linguistically diverse background.

Research shows that, unlike men, women and people from disadvantaged backgrounds are much less likely to apply for a role they don't meet 100% of the criteria for. If you feel like you meet most but not all the criteria and genuinely have a strong passion for, and desire to learn then we'd be happy to help you acquire those skills at TOPdesk and encourage you to apply.

Please give us some background in your cover letter so we know how to consider your application. We embrace flexibility to allow our people to manage the changing demands of work, personal, and family life.