ServiceNow Architect

Job Title: ServiceNow Architect
Location: Leeds (Hybrid)
Salary: Competitive + strong benefits package

Why Apply?

Opportunity to take a leadership role in the ServiceNow team, shaping the future of the platform within a major UK organisation. Following the successful implementation of ITSM, CSM, and HRSD, you will play a key role in delivering ITOM and ITAM in 2025, as well as enhancing overall platform capabilities.

ServiceNow Architect Responsibilities

• Ensure the continued availability and operational strength of the ServiceNow platform.
• Collaborate with stakeholders to align ServiceNow solutions with business objectives and wider technology strategy.
• Own and promote ServiceNow governance policies, including integration, data governance, configuration, and platform management.
• Define and lead the execution of ServiceNow technical governance to ensure platform robustness.
• Maintain key platform documentation, ensuring up-to-date records of current state, configuration, and dependencies.
• Oversee technical solutions, working closely with Architecture, Data, and Engineering teams to ensure seamless integration into the broader technology landscape.
• Act as the final authority for ServiceNow technical design approvals at enterprise forums.
• Set and direct quality standards across ServiceNow platform teams, ensuring best practices.

ServiceNow Architect Requirements

Knowledge & Experience:

• Deep expertise in ServiceNow architecture
• Extensive technical knowledge of modules such as ITSM, ITOM, ITAM, CSM, HRSD, ESC, and CMDB.
• Extensive experience in ServiceNow within a large/global environment

Communication & Leadership:

• Ability to build and maintain strong relationships, including at the ServiceNow Steering Board level.
• Strong influencing and negotiation skills, working across all business levels and with third-party suppliers.
• Proven ability to motivate teams and drive platform strategy.

Autonomy & Decision-Making:

• Highly self-sufficient, able to set and execute strategy with broad guidance from leadership.
• Experience developing and delivering long-term technical roadmaps.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.