ServiceNow Engineer

Role: ServiceNow Engineer
Location: Shrivenham (3 Days a Week In-Office)
Length: Permanent
Salary: £40,000 - £60,0000

We are seeking a skilled ServiceNow Engineer to join an innovative team within a cutting-edge organization. The successful candidate in this role will focus on advanced ServiceNow implementations, integrations, and configurations across a portfolio of clients.

Role Overview
As a ServiceNow Engineer, you will design, configure, implement and optimize ServiceNow solutions to meet business needs and industry standards. With a strong technical background, you will be instrumental in developing scalable and efficient solutions while ensuring seamless integrations and adherence to best practices.

Key Responsibilities

• Design and configure ServiceNow solutions with a focus on Customer Service Management (CSM) and ITIL workflows.
• Lead integrations between ServiceNow and other enterprise systems, ensuring data flow and automation.
• Collaborate with stakeholders to develop technical solutions optimized for user experience.
• Configure workflows, business rules, and UI elements to streamline processes.
• Implement ITIL best practices for incident, problem, and change management.
• Develop custom applications and scripts to enhance platform functionality.
• Perform thorough testing of implementations and integrations.
• Maintain detailed documentation and deliver knowledge transfer to teams.
• Ensure all work adheres to ServiceNow best practices and security protocols.

• Minimum of 5 years of hands-on ServiceNow implementation and configuration experience.
• ServiceNow Certified System Administrator (CSA) or equivalent certification.
• Experience in CSM, ITIL, and ITOM ServiceNow modules.
• Proficiency in Scripting languages like JavaScript and GlideScript.
• Exposure to ServiceNow automation, and familiarity with tools such as XML and JSON for integrations.
• Experience with ServiceNow's integration capabilities (eg REST, SOAP, IntegrationHub)
• Familiarity with Agile/Scrum methodologies and tools like Git.
• Strong understanding of ITIL processes and automation features.
• Exceptional problem-solving skills and attention to detail.