Shippeo Senior Customer Success Manager - French Speaker

Company Description

Founded in 2014, Shippeo is a European-based SaaS company and global leader in real-time multimodal transportation visibility helping major shippers and logistics service providers operate more collaborative, automated, sustainable, profitable, and customer-centric supply chains.

Hundreds of customers, including global brands such as Coca-Cola HBC, Carrefour, Renault Group, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track more than 28 million shipments per year across 92 countries.

Having already raised €110 million in funding, Shippeo grows on average by 80% year on year. Our team of Shippians comprises 28 different nationalities, speaking a total of 24 languages.

Job Description

Are you a problem-solver with a passion for delivering value to customers? Do you thrive in dynamic environments, enjoy managing operational tasks, and have a background in consulting? We're looking for a Senior Customer Success Manager to join our team and take ownership of key client relationships!

Why this role matters: In this pivotal position, you'll report to the regional Customer Success Director and manage a portfolio of key customer accounts. Your mission will be to drive business value for our customers through adoption, satisfaction, and expansion of Shippeo's offerings.

What you'll do:

• Own Key Relationships: Develop long-term partnerships with key accounts, becoming their trusted advisor from operational teams to C-suite executives.
• Problem-Solver: Regularly monitor the status of operational tasks, such as carrier onboarding or support tickets. Follow up on delays, identify roadblocks, and ensure issues are resolved promptly to keep processes running smoothly.
• Lead Business Reviews: Steer strategic discussions around goals, progress, risks, and new opportunities.
• Drive Value & Growth: Ensure high product adoption and showcase tangible ROI, while collaborating with the Sales team on expansion opportunities.
• Voice of the Customer: Act as an internal advocate for your clients, influencing Product, Sales, Marketing, and Operations teams to meet their needs.
• Strategize for Success: Organize workshops and provide input on product roadmap prioritization based on client feedback.
• Contract Lifecycle Management: Oversee contract renewals and key negotiations, ensuring continuous value delivery and satisfaction.
• Showcase Success: Collaborate with Marketing to highlight success stories and customer achievements.

Who we're looking for:

• 4+ years of experience in managing customers in a consulting firm.
• A proven track record in handling executive-level stakeholders and successfully driving complex, high-pressure projects.
• Fluent in French and English; additional proficiency in German, Dutch or Italian a plus.
• Willingness to roll up your sleeves and take care of operational tasks, being both a doer and a problem solver.
• Experience or knowledge in Supply Chain industry is an advantage.
• This is a hybrid role requiring regular visits to our Paris office, ideally twice a week. We're seeking candidates located in the area to facilitate these visits conveniently.

Additional information

Application Requirements:

Since Shippeo operates internationally, please submit your CV in English. We're eager to hear from you if you're ready to take on a challenge and grow your career in a supportive, innovative environment.

Please note that we are unable to process any CVs sent directly to our employees via personal accounts or email. Thank you for your understanding!

We are looking for talents who share our values:

• Ambition
• Care
• Deliver
• Collaboration

Find out more about our values in Our Culture Book

Diversity Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and work place culture.