Site Manager

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Site Manager

Location: Manchester

Company: Deliveroo

Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.

We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo HOP

Deliveroo HOP launched in September 2021 and is Deliveroo's speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop to a last-minute dinner party or a late-night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.

The team behind Deliveroo HOP is building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo's 100,000 strong rider network completing all deliveries.

We're looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service.

The Role

The role of the Site Manager is to drive the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant.

What You'll be Doing

• Lead through your respective team working closely with your site team and multi-site manager to achieve all company objectives and goals.
• Develop, train and motivate all employees to achieve ambitious targets.
• Demonstrate operational excellence by meeting KPI targets for your respective site.
• Minimise wastage within your site by completing regular stock counts, inventory management and supervising stock rotation.
• Supervise compliance to company standard operating procedures (SOPs).
• Drive strong standards within your site, adhering to merchandising and space management principles.
• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures.
• Supervise accurate timekeeping within your sites.
• Carry out regular Health & Safety checks.
• Monitor customer feedback seeking opportunities to improve the customer experience.
• Maintain good relations to uphold Deliveroo's positive reputation with all external parties.
• Liaise with your various counterparts across the business to improve overall operational performance.
• Participate in projects, initiatives and activities to improve the operating model.

Requirements

• Minimum of 1-2 years of grocery experience.
• A good understanding and track record in influencing KPI performance.
• Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV).
• Great knowledge of food safety and health and safety compliance requirements.
• Previous experience in leading a team of several direct reports.
• Can demonstrate excellent communication skills, both verbally and written.
• Organised individual with strong attention to detail.
• Tech-savvy and comfortable working with numbers.
• 'Can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies.
• Right to work in the UK.
• Able to comply with company working expectations (e.g. weekend working).

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location.
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support.
• Up to 5% matched pension contributions.

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.

Food

• Free Deliveroo Plus: free delivery and access to special offers.
• Team lunches from the best local restaurants.

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
• One day of paid leave per year to volunteer with a registered charity.

Health

• Funded single cover healthcare on our core plan, with the option to add family members at own cost.
• On-site gym (HQ), discounted external gym membership.
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass.
• Discounted dental insurance and a range of other flexible benefits.
• Life assurance.

Work Life

• Maternity, paternity and shared parental leave, eligible from day one of employment.
• Excellent kit to enable working from home and a parent-friendly working culture.
• Access to free mortgage advice.
• Cycle to Work Scheme or Season Ticket Loans.
• Excellent learning and development opportunities.
• Regular Employee Resource Group (ERG) led social events.