Site Reliability Engineer

Join the API Revolution at Gravitee-Where Innovation Meets Growth

Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We're driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fueled by our team's commitment to excellence and our core values:

• Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
• Do What it Takes: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
• Professionalism: We believe in clear, respectful communication and prioritize the needs of our team and customers.

Join us on this journey. Be part of a team that's redefining what's possible in API management, and shaping the future of digital transformation. The possibilities are endless-be a part of the revolution!

THE ROLE & WHY IT EXISTS

Gravitee.io is taking APIs to the next level - we are the premier, open source API platform and we want everyone to know how amazing our software is. To make this happen, we are looking for someone passionate, curious and ambitious. This is where you come in. We are currently recruiting for a Site Reliability Engineer to join our team.

As an SRE Engineer, you will be part of a Platform Team dedicated to making Gravitee's products best in class both in terms of product and infrastructure. From time to time you will also be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical. The right candidate will enjoy problem solving with our clients in a highly specialised and technical way. You will be delivering new environments - not only POCs, but also production ready, Kubernetes based, customer facing ones!

WHAT YOU WILL BE DOING

Your daily to-do list will feature some or all of the following, but is not limited to:

• Assist the support team to help customers have the best experience possible with our products
• Work with other team members to develop and maintain new features
• Participate in delivering Gravitee NextGen Cloud infrastructure
• Share your (tech and non-tech) knowledge during our internal Gravitee TechTalk
• Lead the investigation of multiple Support Tickets and work collaboratively to understand and resolve customer issues providing the best solution possible
• Prioritise issues and give our customers (both internal and external), located in multiple countries and time zones, the level of duty and care they need to help implement our platform in their environments
• Create knowledge articles to complete our documentation and enable customers to better understand product use cases
• Be innovative within the team and with customers to help improve processes and tools

ESSENTIAL SKILLS

The right candidate will possess at least the following skills, if not more:

• 4+ years of professional experience in infrastructure management
• You are fluent with creating and managing Kubernetes clusters and Helm based deployment
• You understand the value of infrastructure and deployment automation
• You like sharing knowledge and continuous learning is important to you
• You are curious about and want to be part of all aspects of a project like CI, dependency management, and vulnerability management
• You possess great attention to detail and provide accurate solutions to internal and external stakeholders
• You are patient, resilient and have great problem solving skills

AT GRAVITEE, YOU'LL GET

• Excellent medical coverage to keep your body and mind healthy
• Pension and 401k program options for all locations
• Stock option plan for employees
• 25 days holiday/vacation in addition to in-country national holidays
• 3 mental health days per year with an allowance toward a mood-boosting activity of your choice
• Birthday off to celebrate your day
• Learn and grow with our professional development allowance to be used to benefit your career
• Quarterly outings and an annual off-site in an exciting location!
• Hybrid culture with options to go in to an office in one of our hubs
• Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
• A meaningful, progressive, global company culture that is as fun as it is hardworking
• Endless growth opportunities

At Gravitee, no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

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