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SLP Manager CMRS

Posted 1 day 1 hour ago by Amazon

Permanent
Not Specified
Healthcare & Medical Jobs
Lancashire, Liverpool, United Kingdom, L1 9
Job Description

Key Responsibilities include:

  1. Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members.
  2. Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions.
  3. Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities.
  4. Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation.
  5. Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals.
  6. Acquire various data sources to enable holistic analysis at a global level.
  7. Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics.
  8. Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices.
  9. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path.
  10. Effectively address product loss mitigation, physical security considerations, potential and actual workplace violence incidents per policy as well as conduct testing of the incident response plans.
  11. Review incident reports, document periodic trend summaries, and provide updates and recommended actions to management.
  12. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed customer expectations.
  13. Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.
  14. Travel up to 25% domestically.
About the team

The Control Room Manager - CMRS (Centralized Monitoring and Response System) position serves as operational resource to support the Security Command Center. This position will provide analytics support and accountability for the overall deliverables of the command center. The position will require 24x7 on-call and scheduled weekend work support where necessary.

About CMRS

Centralized Monitoring & Response System (CMRS) is designed to replace mitigating physical/manual controls against identified risks associated with People, Assets and Information of Last Mile (LM) Distribution Centers (DC) in India. CMRS involves a series of video surveillance, two-way voice enabled control and contact/pressure sensors linked controls which are capable of replacing man guarding based controls through alarms and emergency response at Amazon delivery stations (DSs). These devices are connected to a Control Room that is able to receive real time alerts, duress alarms and monitor critical process paths otherwise conducted manually by guards deployed at stations.

BASIC QUALIFICATIONS

Basic Qualifications include:

  1. Bachelor's Degree or 5+ equivalent professional experience.
  2. 2+ years of people management experience.
  3. 3+ years of experience in control room management, law enforcement, loss prevention, risk management, supply chain management, or other related field.
  4. Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments.
  5. Experience in data mining and dataset preparation using SQL.
  6. Experience in data visualization tools like Tableau or Quicksight.
  7. Experience writing scripts using Python.
  8. Proficiency in Microsoft Office Suite.
  9. Good critical thinking skills and attention to detail.
  10. 3+ years of experience with security equipment such as intrusion detection devices, access control systems, and video review systems.
PREFERRED QUALIFICATIONS

Preferred Qualifications include:

  1. Familiarity with Lean Six Sigma concepts desired and certification.
  2. Experience handling workplace violence situations.
  3. Be solutions-focused, customer-focused, and always deliver excellent follow-up.
  4. Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques.
  5. Comfortable working in a fast-paced ambiguous environment.
  6. Ability to prioritize and manage multiple responsibilities.
  7. Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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