Solutions Engineer

Our mission

All new medicines need to undergo clinical trials to show they're safe and effective. But today's clinical trial infrastructure is stuck in the past, and the cost of developing new medicines has skyrocketed as a result. Patients have to wait longer and pay more for new treatments.

Our mission is to fix this; we use software to help innovative companies run faster, more reliable, and patient-friendly clinical trials. We're still a young company, but we've already had a big impact. Since founding the company in March 2021 we've helped run over 100 clinical trials involving tens of thousands of patients, with a customer NPS of 100.

We recently raised a $55m Series B round from Balderton Capital, with support from Creandum, Firstminute, Seedcamp, and Visionaries.

About the role

As a Solutions Engineer you'll be a part of the Deployment team that works with Citrus, Lindus Health's platform powering the next generation of clinical trials. You will set up and maintain trials on the platform, collaborating closely with clinical operations and our customers. You will also support the product team in improving the platform.

This role is ideal for a junior software engineer or data scientist who likes working directly with users and has an interest in health tech. Help us in our mission to bring more treatments to patients faster! There are different routes for growth in this role, including progression into a Solution Architect role, in which you would design and oversee multiple trials or moving into a product development focused role.

This is an onsite role in London with a flexible (hybrid) office arrangement. After an initial onboarding period full-time at our headquarters (near London Bridge) we expect you to be in the office at least 2-3 days a week.

About you

We'd like to hear from you if

• A degree in engineering, data science or an adjacent technical field - or instead of a degree at least 1 year of experience working as a software engineer or data scientist
• Driven to understand and solve problems, good at multi-tasking and handling competing priorities, and proactive at collaborating with multiple teams across functions.
• Organised, with the ability to drive initiatives to completion; nice to have: some project management experience
• Some Python programming experience, including some experience with the Django framework and relational databases.
• Good attention to detail that lets you spot gaps and ambiguities in data and in trial designs

Nice to have

• Experience working in a healthcare environment

You belong here! If your experience and interests match with some of the above, we want you to apply.

What you'll focus on

• In your first month

  • Learn about clinical trials and the problems we are trying to solve through our onboarding training and chats with people across the company
  • Collaborate with the product team and clinical operations on a starter project, configuring aspects of a trial on the platform
  • Support a data need in a live trial by reviewing data or building a custom report
  • Understand how we plan, run and deliver projects at Lindus Health

• In your first 3 months

  • Learn the details of ongoing trials and start supporting clinical operations in making the best use of the platform
  • Work on a clinical trial end to end, owning study specific deliverables and collaborating with solutions architects, clinical operations and customers to gather requirements and map those effectively to the platform
  • Become familiar with the the platform's backend stack (Django, Python, Postgres, Amazon ECS) and the product team's ways of working by making small code improvements
  • Manage and run end to end User Acceptance Testing (UAT) for a clinical trial

• Within your first year

  • Support the Deployment team by proactively managing project deliverables and get new trials started by turning documents outlining trial protocols into rigorously defined studies in the platform
  • Support clinical operations during live trials and at the end of a trial, leveraging your expertise on the trial setup and the data collected
  • Suggest improvements to the platform based on your experience as an expert user, and implement some of them yourself

What we offer (UK)

• Competitive salary, plus meaningful stock options
• Flexible working: We have an incredible office near London Bridge and encourage people to work 3 days per week from the office
• Unlimited holidays; everyone is encouraged to take off at least 28 days each year
• £60 monthly wellness allowance, which you can spend on our company health insurance scheme through AXA, a wellhub membership, or wellness activities and expenses of your choice!
• Enhanced Parental Leave: 16 weeks full pay for primary caregiver and 6 weeks full pay for secondary caregiver
• £1,000 Learning and Development allowance each year to put towards courses, certifications, and development
• Regular whole company and team events, both in person and virtually.
• Access to gym and retail discounts through our benefits platform Happl
• A well-stocked pantry and drinks fridge, Monday breakfast spread and catered team lunch on a Thursday for the UK office every week!
• Cycle-to-work scheme and other salary sacrifice options available
• Charity events and fundraising opportunities through our charity partnership with the Forward Trust

Our hiring process

• Initial conversation with Sophie, Talent Partner (30 minutes)
• Functional interview + code based task with one of our Deployment team, Shreya or Elaine and one of our engineers (60 minutes)
• Culture and values interview with one of our Co-Founders, Michael or Meri and another member of the wider team (30 minutes) We also use standardised testing as a complement to our final values interviews.

We try to arrange for at-least one interview to be in-person so you can see our office and meet more of the team.