Sr. Account Manager, Global Selling, Asia Global Selling Team

ID de vacante: Amazon (Shanghai) International Trading Company Limited Hangzhou Branch

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Pro Service is a nascent but fast-expanding program aiming at providing China-based Seller with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces.

In this context, Amazon China Global Selling SAS Pro Service team is seeking an experienced account manager who will work closely with Sellers to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solutions to drive business growth. Manage relationships with Sellers and develop strategies for Sellers' global accounts to maximize business growth and further enhance these relationships. Deliver first-class services for Seller satisfaction and understand Seller selling experience in Amazon to generate insights. Work backwards with Amazon product team to improve Amazon features, services, and policies.

Key Job Responsibilities

1. Conduct deep dive analysis on key factors affecting Seller business performance, diagnose root causes, and provide actionable plans (operational improvements, product development, and process improvement).
2. Generate insights on Seller experience of Amazon features, services, and policies, and identify business opportunities.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
5. Generate category insights and work with PM team to further scale category growth.
6. Collaborate with PM/Central Ops team to drive product, feature, and service content innovations based on in-depth Seller insights.
7. Enroll new Sellers into SAS Pro service from multiple channels including offline events and co-pitching with BD and Seller community.
8. Build and maintain strong relationships between in-service Sellers and Amazon through proactive Seller engagement activities.

Minimum Requirements

1. 5+ years relevant experience in the retail/consultancy and/or related industries, with a proven track record of managing relationships/projects and influencing key stakeholders.
2. Exceptional interpersonal and communication skills.
3. Strong analytical skills and ability to independently deal with tools (Salesforce, Excel, other internal tools).
4. Experience in using analysis, reporting, modeling, and forecasting to gather data for business decisions.
5. Demonstrated ability to manage multiple projects, including work prioritization, planning, and task delegation.
6. Proven track record of taking ownership and driving results.
7. Proficiency in oral and written English.
8. BA/BS required.

Preferred Qualifications

1. Strong in data mining and business analytics, able to present business insights on top of data facts.
2. Cross-Border Ecommerce Business background preferred.
3. Experience in product development preferred.

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