Sr. Cloud Technical Account Manager, Strategic Industries- Amazon SDO

Sr. Cloud Technical Account Manager, Strategic Industries- Amazon SDO

Job ID: Amazon Web Services Australia Pty Ltd

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we're looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers' creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and 'voice of the customer' to AWS product teams.

Key job responsibilities

As a Senior TAM, you will craft and execute technical cloud strategies to drive customers' adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.

You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

BASIC QUALIFICATIONS

• Bachelor's Degree in Computer Science, Math, or related discipline
• 7+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical role
• 7+ years of technical engineering experience.
• Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

PREFERRED QUALIFICATIONS

• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
• Internal enterprise or external customer-facing experience as a technical lead
• Experience applying technical or operational expertise to solve complex challenges
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
• Experience building resilient, secure, cost effective and performant systems
• Experience in Informational Technology operations
• Experience with AWS services and/or other cloud offerings