Standard IT support specialist

Nature of tasks

• Service desk agent, incident agent and analyst, problem agent and analyst
• Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
• First and second-line support: remote and on-site support
• Recording & tracking incident and request information
• Recording & tracking Problem information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks
• ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support

General

• Highly autonomous and broadly IT skilled
• Problem solving skills

Analysis And Technical Skills

• Very good skills in all of the MS office applications
• Very good skills with end user computers and, more specifically, Windows computers
• Good understanding of the main mobile devices platforms and core mobile applications
• ITIL V4 Foundation Certified

Experience

Minimum of 3 years of relevant professional experience

Language And Communication Skills

• Fluent in both English/French both written and oral
• Part of the consultants needs to be fluent in German both written and oral as well
• Knowledge of additional official EU languages may be considered an asset
• Very good communication skills with diplomatic and user oriented approaches
• Empathetic and user oriented

About Getronics

Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics' vision is to reimagine the digital future, one customer at a time.

We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.

Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.