Stock & Revenue Protection Lead Logistics Service Course, London

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement.

We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft.

Stock & Revenue Protection Lead

As the Stock and Revenue Protection Lead at Rapha, you will become part of a team that manages the operational delivery of all post purchase activity to our customers. In this role, you will be working closely with the wider Logistics team, Customer Service teams and finance teams across Rapha, assisting to build a Customer Operations function that provides outstanding customer service whilst remaining commercially viable.

Supporting the rest of the Logistics department, you will support in achieving the brand and departmental strategy. You will set and ensure delivery of consistent global operating standards to maximise service and optimise cost outcomes, through close coordination with regional and central colleagues.

This is a mid-level role, reporting into our Logistics Manager.

The role and your skills:

Analysing

• Perform daily stock reconciliations between our distribution center and internal systems to identify and resolve discrepancies, escalating internally as appropriate.
• Investigate fulfillment shortages, collaborating with Customer Service, Wholesale, Retail, Merchandising, and Finance teams and identify opportunities to reduce this risk

• Analyze chargeback disputes, reviewing evidence to identify root causes and ensuring timely resolutions to minimize financial loss.

• Monitor daily transactions, analyzing customer profiles to detect potential fraudulent activities and escalating as needed and developing proactive alerts and/or preventative measures

• Manage Voucher risk

• Validation of global returns flow, reconciling in transit stock with Returns requests raised and stock received at DC.

• Inform best practice on process/refund/goodwill sequencing

Reacting

• Act swiftly to resolve discrepancies between stock systems and bonded warehouse records, implementing real-time corrective measures.

• Investigate customer order and return fraud, and file police reports when necessary.

• Monitor reselling platforms and issue take downs where fraud is evident.

Managing

• Oversee stock availability and turnaround by coordinating logistics operations across distribution and returns consolidation centers.

• Lead on-site stock checks and audits to maintain stock integrity and operational efficiency.

• Own process controls and set limits for all revenue/cash facing customer processes (refunds, repairs etc)

• Manual refund codes, usage and SOP's

Forecasting

• Develop insights into fraud trends using transaction and return data, improving future fraud prevention strategies.

• Collaborate with cross-functional teams to prepare for peak seasons and special events, ensuring operational readiness.

Motivating

• Foster collaboration across teams to align on stock and revenue protection priorities.

• Empower and educate team members with tools, insights, and best practices to enhance performance.

• Celebrate successes to boost morale and reinforce a culture of vigilance and excellence.

• Lead by example, demonstrating attention to detail, proactive problem-solving, and effective communication.

• Provide clear feedback and growth opportunities to build expertise and confidence within the team.

Do you have the following?

• +3 years' experience in revenue protection and/or stock control in fashion or premium consumer brands.

• Experience in Fashion Retail operations (preferred).

• Contract management experience

• Understanding of WMS and TMS

• Strong analytical, numerical and Excel skills

• Presentation skills

• Great interpersonal and communication skills

• A strong eye for detail

• Strong organisational skills and a get the job done mindset

• The ability to work under pressure and take on constructive criticism

• Flexibility and enthusiasm

• The ability to bring your A game and work to strict deadlines

• A proactive approach to problem solving

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.

• Flexible working hours
• Minimum 4 days in office
• Free barista coffee and social drinks in the office
• Monthly department social events and quarterly office social away days
• We offer a flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle to cycling through our Getting Started Scheme.
• We offer all our employees a 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• Free membership to the Rapha Cycling Club
• Company Pension Scheme
• Enhanced Parental Leave and Pay