Store Manager - Penhaligon's Canary Wharf

Store Manager - Penhaligon's Canary Wharf

Location: London, GB

Team: Beauty Advisor

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

Our Store Managers are responsible for overseeing our stores, staff, merchandise, and customer service, achieving sales objectives and maintaining the highest operational and merchandising standards. You'll also build highly motivated teams and coach and develop them to the next level.

We are looking for a store manager to join our Canary Wharf team.

What you'll get to do

1. Profit and Sales Generation: Analyzing available sales reports and data to determine the needs of the business, setting business strategies.
2. Support the development of the Fragrance Consultants' skills, ensuring teams are fluent in all aspects of product knowledge.
3. Demonstrate sales leadership, playing an active role on the selling floor.
4. Customer Service: Ensure all Fragrance Consultants provide the highest level of customer service.
5. Resolve all customer problems and complaints quickly and effectively, assisting team members where needed.
6. Operations: Ensure correct staffing levels.
7. Understand and execute cash control procedures including bank deposits, safe funds, petty cash.
8. Merchandising/Visual: Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal.
9. Ensure the selling floor is always picture perfect and reflective of current visual direction.
10. Human Resources: Work with the Talent Acquisition team to ensure all vacancies are filled in a timely manner with the right candidate.
11. Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results.

We'd love to meet you if you have

• You're experienced in a niche, luxury environment and pride yourself on excellent customer service.
• You're results-oriented and solutions-driven.
• Your interpersonal skills are excellent, and you love building relationships.
• You can influence, negotiate and lead others to action.
• You're resilient and persistent.
• You're passionate about our Brand.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.