Structured Finance Client Services Manager

Structured Finance Client Services Manager

Brand: HSBC

Area of Interest: Investment Banking, Markets, and Research

Location: London, GB, E14 5HQ

Work style: Hybrid Worker

Date: 20 Mar 2025

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

As part of HSBC Global Banking, Issuer Services (ISV) has been providing trustee services for over 30 years and is one of the most experienced Trustees in the market. We provide trustee and agency services across a wide range of products, including Escrows, Project & Export Finance, Securitisation, Loans and Debt programmes. ISV operates in both the Debt Capital Markets and the Bank Debt Market (principally the Syndicated Loan Market) and manages a mix of business generation, documentation, operation, and relationship management/customer interface with a broad spectrum of globally based clients.

The purpose of the role is to drive the Structured Finance Client Services proposition in developing and enhancing existing client relationships and to support the business' growth plans. The job holder will be responsible for managing client relationships, with a focus on developing effective client relationships with key clients to ensure that service standards are delivered seamlessly, and that client queries are handled in a professional and effective manner.

In this role you will:

1. Own, build and manage a medium size portfolio and further develop understanding of transactions with different structures/features.
2. Provide support to clients on a variety of tasks by acting as the central point of contact for each Structured Debt transaction for the Issuer Services business.
3. Ensure that Issuer Services undertakes its contractual obligations in a timely and accurate manner for each transaction.
4. Build strong customer relationships ensuring that Issuer Services requirements are fully understood by the client.
5. Provide operational support and assistance (for the client portfolio) on any related issues to the Operations teams in Malaysia and India, and act as an escalation point for local management.

To be successful in this role you should meet the following requirements:

1. Strong operational and product experience of Structured Debt transactions such as: Residential mortgage-backed securities (RMBS), Commercial mortgage-backed securities (CMBS) and Asset-backed securities (ABS) including the roles performed by agents.
2. Sound understanding of legal documentation governing the roles/products supported.
3. Relevant experience in the Corporate Trust business within Structured Finance/Securitisation.
4. Proven ability to communicate with several teams on a daily basis both locally and globally. Ability to multi-task and manage frequently changing priorities.
5. Strong verbal and written communication skills - must be able to communicate effectively both internally with senior managers, team members and clients.
6. Ability to work independently and provide excellent client service.

This role is based in London.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: