Studio Manager

At Ten Health & Fitness, it's all about celebrating endorphins. We love the feeling you get at the end of a really good workout, and we love being able to see the benefits afterwards. For us, it's not enough that we provide our clients with a dynamic, energising exercise programme that delivers results fast. It's also important that we provide an experience that's welcoming, positive and enjoyable. Everything we do at Ten Health & Fitness is designed to help us achieve both those goals.

This is an excellent opportunity for an enthusiastic committed person who is pro-active and uses common sense to ensure great customer care and service to all our clients. We want someone who lives our Brand values ' Deeply Expert, Knowing me Well and True Support' , is proven in delivering customer excellence, quality standards and committed to continuous improvement and staff development.

Job Description

Key Accountabilities:

1. Drive the revenue of the Studio creating business opportunities, corporate relationships and hitting income targets.
2. Design and promote activities to meet customer demand and generate revenue.
3. Carry out responsibilities regarding Ten's policies and procedures.
4. Undertake all duties and interactions with employees, partner providers, and customers fairly.
5. Provide fast, courteous, and efficient responses to all customer enquiries.
6. Manage the development of a full range of activities and classes at the Studio, including conducting classes when necessary to support revenue and growth.
7. Recruit, train, and supervise staff, including managing staff rotas.
8. Oversee all front of house team functions and reporting.
9. Keep stock records.
10. Prepare and check budgets and generate income.
11. Oversee all required reporting for the Studio (i.e. payroll, end of month reporting, monitoring class numbers, overseeing the class timetable).
12. Ensure all health and safety duties are carried out in accordance with the procedures in place at the studio.
13. Prepare facilities for use to meet Ten Health & Fitness's service standards.

Person Specification Experience

Essential

1. Qualifications equating to REP's level 3.
2. Insightful - able to analyse behaviours.
3. Team/studio management - minimum 1 year.
4. Ability to build relationships.
5. Flexible / Ability to adapt.
6. Lead by example.
7. Own their studio; Accountability/Professional.
8. Well-presented and well-spoken, Friendly and helpful.