Support Analyst, Portfolio Management System

Support Analyst, Portfolio Management System

Support Analyst, Portfolio Management System

Apply locations London, GBR time type Full time posted on Posted 2 Days Ago job requisition id R27340

LiquidityBook, a FactSet company, is a leading financial technology firm delivering innovative software solutions to hedge funds, asset managers, banks, and brokers. We are looking for a bright, motivated, and analytically inclined individual to join our team, providing exceptional client services, technical support, and deployment expertise to our expanding global client base.

We are seeking a skilled and detail-oriented Support Analyst to join our team supporting our Portfolio Management System (PMS). The successful candidate will provide technical support, resolve complex issues, and ensure seamless operation of our PMS platform. This role involves collaborating with internal stakeholders, clients, and vendors to deliver exceptional service and maintain high-quality system performance.

Key Responsibilities:

• Technical Support: Provide first and second-level technical support for PMS users, addressing queries, resolving issues, and escalating complex problems to implementation and development teams as needed.
• Issue Resolution: Troubleshoot and resolve technical issues related to trading, trade lifecycle, profit and loss and reporting functions within the PMS.
• Client Communication: Serve as a primary point of contact for clients, providing timely and effective support, and ensuring client satisfaction with the PMS.
• System Maintenance: Assist in maintaining system documentation, performing routine checks, and ensuring compliance with internal processes and regulatory requirements.
• Collaboration: Work closely with QA and development teams to identify and report system bugs and provide feedback on new features.
• Knowledge Management: Develop and maintain technical knowledge of the PMS, staying updated on new features and enhancements to provide expert support.
• Process Improvement: Identify areas for process improvement and contribute to implementing changes that enhance support efficiency and client experience.

Requirements:

• Education: Bachelor's degree in computer science, Information Technology, Maths or a related field.
• Experience: 2 - 3 years of experience in a similar support role within the financial services industry.

Skills:

• Strong technical skills, with experience in Python and familiarity with AWS an advantage.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Strong problem-solving abilities with attention to detail.
• Experience with Zendesk is desirable.
• Knowledge of financial markets and portfolio management concepts is advantageous.

What's In It For You:

• Flexible work accommodations.
• The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, innovative minds that value collaboration and welcome your new ideas to the table.
• Mentorship and growth opportunities from senior employees.
• Career progression planning and a focus on career development, complete with dedicated time each month for conference attendance, online learning seminars, and networking.
• A robust social community dedicated to volunteerism, intramural sports, and team-building events.
• Business resource groups that align with our DE&I strategy, designed to cultivate an inclusive environment for all.

Company Overview:

FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. As a publicly traded company (NYSE:FDS NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 162,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.