Talent IT - Senior Project Manager

We are looking for a senior Project Manager for the refactoring and enhancement program of our Global Customer Service System. This system connects call centres of 190 posts worldwide. If you're passionate about innovation, communication, and quality, and like to work in an international setting, you might be the person we are looking for.

Profile

• Team player, motivator, and excellent communicator
• Flexible yet determined, with sound time-management skills
• Attention to detail, with outstanding analytical abilities
• Good negotiator

Responsibilities

• Establish and maintain processes for managing scope during the project lifecycle, setting quality, timing, and performance standards and assessing risks
• Develop and maintain communication structures with all internal and external stakeholders (i.e., users), both from a technology and business perspective
• Ensure project efficiency and maximize deliverables (this includes system documentation, a suite of reports, and a training program)
• Report project status, outcomes, and risks to the appropriate management. Escalate issues, as necessary, according to the project work plan

Requirements

• Five or more years of project management experience
• Advanced level of English, both written and verbal
• Experience with projects around the development of software platforms and/or communication tools
• Strong attention to deadlines and budgetary guidelines
• Strong written and verbal communication skills; excellent presentation skills
• Professional certification such as PMP or Prince2
• Experience in coaching project team members to strengthen abilities and skills
• Experience with a ticketing system (Jira preferred) and collaboration systems (Confluence preferred) is a plus