Talent Supply Chain Consultant

ENG, United Kingdom HR/Talent Acquisition Full-time

Job Reference: 11868 - Posted 19-Sep-2024

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey, you can apply your knowledge and passion to move people, organizations, and communities forward. With us, you'll have opportunities to grow your expertise and capabilities, both professionally and personally.

We are seeking a motivated Talent Supply Chain Consultant to join our MSP program for one of our clients in EMEA. This position offers the flexibility of remote work, and although you can be based anywhere in the UK, preference will be given to candidates in the south of the UK depending on experience.

The successful candidate will independently facilitate the hiring process and order management of temporary employees to our client using an e-procurement tool. You will be the first point of contact for managers and suppliers, proactively managing the requirements and relationships. In addition to daily work, you will be responsible for driving projects and implementing process and technology improvements by working closely with our stakeholders and understanding their needs.

This role offers an exciting opportunity to work in a dynamic team environment, collaborating with various stakeholders and colleagues to fulfill hiring needs effectively and ensure smooth processes.

Joining our team provides an opportunity to work with industry-leading professionals and meaningfully impact the success of our client's organization. If you want to work in a dynamic environment where customer service is of the utmost importance, and if you have developed social skills as well as enjoy administrative work, we invite you to apply for this exciting opportunity.

Duties and Responsibilities:

• Sourcing process - CV-screening, shortlisting, interview scheduling, ensuring compliance to supplier agreements, onboarding of workers.
• Ensure documentation and administration is completed in a timely fashion.
• Ensure KPI and SLA objectives are met by taking an active role in continuous improvement and service delivery.
• Collaborate with stakeholders and team members to drive projects and implement process and technology improvements.
• Proactively identify service delivery issues and provide/implement appropriate solutions.
• Escalate as appropriate.
• Build customer and supplier relationships through professional rapport, consistent follow-up, and maintaining contact and ongoing communication.
• Collaborate and support your colleagues when and where needed.

Minimum requirements of experience and education:

• HR/Staffing: More than 2 years of experience in Recruiting, Technology Customer Service, or Service Support.
• Understanding of temp labor law is mandatory.
• English language proficiency in written and spoken form is mandatory.
• Experience from some workforce models; MSP (Managed Service Program), SOW (Statement of Work), Recruitment Process Outsourcing (RPO) is beneficial.
• Willingness to travel at least once a month to client sites across the UK.

Skills:

• Familiar with Web-based/Vendor Management System (example VMS: VNDLY).
• Fast and efficient in the job.
• Operational knowledge of Collective Labor Agreements.
• Tax authority knowledge related to independent contractors.
• Temporary worker contract types and labor knowledge.

Interpersonal and Communication Skills:

• Effective communication that is spoken, written, and includes listening.
• Customer service approach, able to guide clients and suppliers, consultative interactions, can manage difficult conversations.
• Proactive follow-up with managers, suppliers, and tasks.
• Build and maintain strong relationships.