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Technical Account Manager
Posted 5 days 23 hours ago by Focus Group
Job Title: Technical Account Manager
Reporting to: Head of IT Sales
Location: Any UK Office (Hybrid / Flexible Working)
Salary: up to £50k with OTE - £85k - £100k
About Us:
Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK.
Job Purpose:
The Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for managing and growing assigned accounts. The TAM will work closely with the Business Development Managers, Pre-sales and Technical Consultants to propose and design solutions to meet customer requirements and their business needs.
Responsibilities:
- Identify opportunities for upselling and cross-selling additional services and solutions to the customer.
- Work with pre-sales team to develop proposals and presentations to meet the customers' requirements.
- Attend meetings with customers to determine technical and business requirements.
- Provide technical solutions in a professional manner and to agreed timeframes.
- Sell technical solutions to the customer with professionalism and enthusiasm.
- Provide accurate and timely management information, including pipeline reports and KPI's.
- Produce compelling sales proposals/commercial and high-level technical documentation.
- Interface with the pre-sales, delivery & project team to ensure smooth transition from Sale to Delivery.
- Conduct regular meetings with clients to review service performance and discuss upcoming needs.
- Develop and maintain strong relationships with assigned clients.
- Act as the primary commercial point of contact for clients, addressing their technical needs and concerns.
- Advise clients on best practices, IT strategies, and technology trends.
- Assist in the development of IT roadmaps and strategic plans aligned with clients' business goals.
- Ensure the continued quoting and renewal of customer re-occurring services including Support Contract Renewal.
Skills:
- Relevant technical background, ideally within an MSP environment.
- Solid technical understanding of core product sets including M365, Azure, AVD, Windows Server, and associated storage/hardware solutions.
- Outstanding communication and interpersonal skills.
- Solid understanding of Cyber technologies.
- Experience in designing and delivering technical solutions in SME to Enterprise businesses.
- Full drivers licence and willingness to travel to client sites.
- Experience in producing high-quality commercial proposals.
- Ability to cope under pressure and prioritise work accordingly.
- Customer-focused mindset.
- Proven track record in managing and growing client accounts.
- Strong organizational skills and attention to detail.
Desired Skills:
- Experience in an IT or Telecom Managed Service environment.
- Relevant vendor or industry qualifications.
- Active Microsoft certification.
Key Benefits Include:
- Industry leading commission structure.
- Excellent progression, learning and development potential.
- Regular socials in a welcoming, inclusive environment.
- Lucrative bonus and incentive schemes.
- Pension & Benefits Platform with Exclusive Discounts.
Our Values:
- Respect: Treat colleagues and customers with respect.
- Integrity: Uphold the highest standards of honesty and fairness.
- Teamwork: Engage and collaborate with colleagues and partners.
- Ambition: Determination to be the best that we can be.
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience.
At Focus Group you can be proud of what you do and feel a true part of the team.
We welcome all applications and if you struggle to apply online, please contact us for a chat.
Focus Group
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