Technical Account Manager, Enterprise Support

Technical Account Manager, Enterprise Support

Job ID: AWS EMEA SARL (UK Branch)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

As we continue to expand, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Key job responsibilities

1. You'll build solutions, provide technical guidance and advocate for the customer
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
3. Develop trusting relationships with customers, understanding their business needs and technical challenges
4. Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
5. Consult with a range of partners from developers through to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
8. Solve a variety of problems across different customers as they migrate their workloads to the cloud
9. Uplift customer capabilities by running workshops and other enablement sessions.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

BASIC QUALIFICATIONS

• Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Experience in design, implementation, or consulting in applications and infrastructures
• Experience in IT development or implementation/consulting in the software or Internet industries

PREFERRED QUALIFICATIONS

• Experience working within software development or Internet-related industries
• Experience migrating or transforming legacy customer solutions to the cloud
• Experience working with AWS technologies from a dev/ops perspective

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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