Technical Account Manager (German speaking), AWS Enterprise Support, AWS Enterprise Support

Technical Account Manager (German speaking), AWS Enterprise Support

At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless, and more. The TAM works with customers as a trusted advisor and has a direct impact on how they gain the most value from AWS services and the cloud technology that supports their business goals.

As we continue to rapidly expand AWS's Enterprise Support organization by averaging 30% - 40% revenue growth/year, you'll have plenty of opportunities to develop your technical, consulting, operational, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications for global & regional impact.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including the public sector.

Key Job Responsibilities

1. Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
2. Utilize technical skills to investigate difficult support cases and technical challenges.
3. Understand operational parameters and troubleshooting processes for customer issues and escalations.
4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
5. Improve customer capabilities by running workshops, operations, and architecture reviews.
6. Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption.
7. Work with customers across all levels from developers through to C-Suite executives.
8. Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

A Day in the Life

See what the team say about their roles:
Meet Nisha , Meet Liga , Meet Balint , Meet Shlomo .

About the Team

As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.

Culture

We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs, and Global Mobility opportunities.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Minimum Requirements

1. Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
2. Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
3. Fluency in both written and spoken German.
4. Internal enterprise or external customer-facing experience as a technical lead.
5. Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
6. Experience in operational services or support environment (Note: this is not a 24x7 on-call operations role).
7. Experience engaging management stakeholders on technical, operational, or business strategic decisions.
8. Experience with AWS services and/or other cloud offerings.