Technical Author

Our client is seeking a skilled and detail-oriented Technical Author to join their central audit governance team. The successful candidate will collaborate with subject matter experts in ITIL service management to develop and maintain high-quality, audit-ready documentation. This is a key role in ensuring internal and external audit findings are supported with clear, consistent, and compliant evidence of remediation.

This opportunity offers a hybrid working model, allowing for a mix of remote and on-site work. The role will be based in Birmingham.

Responsibilities:

• Collaborate with IT service management process owners and subject matter experts to create accurate and robust documentation supporting the closure of internal and external audit findings.
• Review supporting artefacts to ensure they are complete, consistent, and audit-ready.
• Contribute to the development and continuous improvement of the audit documentation framework and supporting processes.

Skills:

• Proven experience producing formal IT documentation - such as policies, procedures, terms of reference, and senior management briefings - which can stand up to audit and regulatory scrutiny.
• Comfortable absorbing complex technical concepts and translating them into clear, well-structured written content tailored to non-technical audiences.
• Able to manage small documentation projects, balancing multiple priorities, adapting to shifting timelines, and working under pressure.
• A basic understanding of risk frameworks and banking regulations would be advantageous.

Benefits:

• Competitive salary with a non-contributory pension scheme.
• 30 days' annual leave plus bank holidays, with the option to purchase more.
• Life Assurance and Private Healthcare (for employee and family).
• A comprehensive range of flexible benefits including retail discounts, Bike4Work scheme, and gym access.
• Hybrid working arrangements and two days of paid volunteering leave annually.