Technical Service Owner - Infrastructure Stratford-upon-Avon

Technical Service Owner - Infrastructure

Region: Midlands

Contract type: Permanent

Reference number: ITDI01390

Working pattern: Full-time

About the role

An opportunity has become available in the team within the IT Infrastructure Products department for a Technical Service Owner. The team is dedicated to maintaining the stability of our IT services.

Reporting to the IT Technical Manager, the Technical Services Owner will be responsible for a range of duties. These include providing technical support for projects and resolving P1, P2, and P3 incidents. The role also involves reviewing and approving change requests related to the NFUM IT estate, assessing their potential impact, and distributing detailed reviews to the relevant resources and stakeholders.

Additionally, you'll act as a representative at the Change Advisory Board (CAB), which is responsible for evaluating, prioritizing, approving, and rejecting changes to the NFUM IT infrastructure. Collaboration with external IT partners and vendors to drive service improvements is also a key aspect of the role. Furthermore, the Technical Service Owner will provide support and coaching to colleagues within IT and across the business.

About you

As a Technical Service Owner, you'll ensure the stability and integrity of our production IT services. You will have extensive experience in supporting, deploying, and improving technical infrastructure. You will have excellent communication and stakeholder management skills and be able to effectively prioritize your workload. As you'll be resolving major IT incidents, problem-solving skills are essential within a customer-focused IT environment. You'll take ownership of issues and tasks and see them through to successful completion.

You'll also be or have:

1. Working and demonstrable knowledge and experience of IT infrastructure and server-based applications (essential)
2. In-depth knowledge of either Wintel / Linux servers (essential)
3. Demonstrable working experience of Storage and Virtualisation (essential)
4. Exposure to cloud technologies (essential)
5. Knowledge of Backup technology, SQL / Oracle Database (desirable)

Knowledge of governance or architectural practices and working within a regulated industry would be advantageous.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel, and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio, and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

We are a leading provider of General Insurance and Financial Services. From our strong farming roots, we've grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer-focused, down-to-earth, and committed to the rural communities we've grown from.

Our ethos - of trust, respect, and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.