Technical Services Manager (TSM)

Overview

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people's lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Why Work for Us:

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work - our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

Responsibilities

Reporting to the General Manager, the Technical Services Manager (TSM) is responsible for managing the high standard of operational services in mechanical, electrical and public health systems at 110 Bishopsgate, ensuring consistent, seamless and efficient standards are met, to ensure Client's, Occupiers and their visitors can focus on their core business.

The delivery of services objective is to provide maximum customer satisfaction, by fostering strong and long-lasting working relationships with stakeholders. The TSM will familiarise themselves with the Building and Client's sustainability strategy in order to actively manage the energy and building performance to deliver optimised energy efficiencies and provide reporting that demonstrates compliance and achievements.

The TSM will have experience in delivering engineering excellence through robust asset management frameworks such as ISO55001 and be responsible for the development of engineering policies, strategies and implementation plans that meet the building needs and exceed occupier expectations.

The TSM will ensure that the MEP service partners perform as a cohesive team reflecting the vision and ambition of the Client. The role requires the effective management of these partners to provide the services within the scope, budget and in accordance with their contractual obligations, service level agreements and key performance indicators.

This role is key to the successful development and support of our Client's and Occupier's business. As the TSM, you will assist the General Manager and Client with technical advice, leadership and guidance, based on your strong knowledge and experience within the industry. Not only will your support and advice be based on your excellent knowledge of industry standards, guidance and best practice, your understanding and practical experience of how buildings are designed, operated and used will deliver pragmatic solutions to the Building and our Client's challenges.

Sharing knowledge is key in enabling our service partners, engineers and occupiers to provide the very best solutions.

Excellent report writing and communications skills are required and the ability to liaise professionally with clients and colleagues is essential. A working knowledge on the following services is vital:

1. Heating systems
2. Cooling systems
3. HV systems
4. LV systems
5. Lighting systems
6. Power distribution systems
7. Ventilation systems
8. Control systems
9. Domestic Water systems
10. Fire systems
11. Air conditioning systems
12. Water Hygiene of Closed and Domestic Systems
13. Building Management Systems
14. Energy Management Systems
15. IoT and SMART applications
16. Compliance - Statutory / Regulatory / Codes / Building Regulations

Qualifications

You would have worked within the building services industry for 15 years or more and be conversant with industry standards relating to building services operations from such organisations as BSRIA, CIBSE etc.

You will continue to keep up to date with all industry standards, best practice and guidance.

You will familiarise yourself with all new publications relevant to building services operations, maintenance, asset management and sustainability and provide training and advice to the rest of the business unit. Hold membership of at least one relevant industry body and ensure continued professional development in appropriate areas if required.

Be committed to supporting and assisting the Building, Client and our Occupier organisations in their Net Zero Carbon roadmaps.

Equal Opportunities

At Avison Young, we've always put people at the heart of what we do. In the last few years, we've increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women's Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry. Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women's Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee's work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities. Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers. As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position. Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.