Technical Support

Job Description - Technical Support (047618)

Organisation

SYSTEMS AND INFRASTRUCTURE MAINTENANCE AND RENEWALS

Job

Power

Position Type: Full Time
Job title: Technical Support
Grade: TG01
Salary: £40,000.00- £50,000.00
Location: Tufnell Park / Hybrid
Contract Type: Permanent - London Underground

Hybrid working within this role enables a balance of 50/50 split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of project/role

Reporting to the Technical Services Manager, the Technical Support team is responsible for providing direct technical support to the maintenance delivery managers within Power and Electrical. A key requirement of this role is the collection of maintenance documentation, the quantitative and qualitative review of maintenance and test outcomes, and the recording of the findings into Asset Management systems to support maintenance planning and FRACAS processes. In addition, the technical support will assist with the implementation and delivery of internal projects including Maintenance Modernisation, Lean initiatives and other Opex related projects.

Key Accountabilities

• The role is diverse and varied by its nature in providing technical support to delivery managers as required. The principal accountabilities will include some or all of the following:
• Production of various technical reports and statistics
• Preparation and review of Workplace Risk Assessments, COSHH Assessments, Work Instructions and Method Statements
• Arrange outages, access and third party resources
• Download and assessment of equipment test results
• Procurement of equipment materials and stores including technical enquiries to manufacturers
• Preparation of maintenance documentation and recording outcomes on Ellipse and other systems
• Closure of Asset Management Work Orders through input of maintenance outcomes and root causes
• Management of local competency and calibration database
• Actively supporting the delivery of Maintenance Modernisation, Lean and Opex projects

Skills, Knowledge & Experience Skills

• Ability to work under minimum supervision and self-motivated (Essential)
• Ability to work under pressure working to tight deadlines (Desirable)
• Attention to Detail (Essential)
• Strong IT literacy, able to quickly adopt and understand new systems (Essential)
• Ability to adapt and modify systems for use in the specific asset or business area required (Essential)

Knowledge

• An ONC or equivalent in Electrical Engineering - Power (Essential)
• A high level of numerical skills i.e. A level Standard Maths (or equivalent) (Desirable)
• A high level of literacy skills i.e. A level Standard English (or equivalent) (Desirable)
• Excellent working knowledge of Microsoft Excel (Essential)
• Good understanding and experience of asset management systems i.e Ellipse or Maximo and reporting software (Essential)
• Good working knowledge of power and electrical assets (Essential) and their maintenance and inspection requirements (Desirable)

Experience

• Experience in undertaking risk assessments and determining risk controls and mitigations (Desirable)
• Experience administration techniques for maintenance contracts (Desirable)
• Experience at producing reports, presentations and report writing (Essential)
• Experience of working within an Electricity Network in a railway environment (Highly Desirable)
• Experience of working as a member of a team with shared objectives (Desirable)

Equality, Diversity and Inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Please apply using your CV. PDF format preferred and do not include any photographs or images.
• Please apply using your CV and a one-page covering letter. PDF format preferred and do not include any photographs or images.

The closing date for applications is Monday 10th :59. We may close this advert early if we receive a high volume of suitable applications.

NPL Applications

Applications to internally advertised roles can only be accepted from temporary workers who are on PAYE terms via agency, or PAYE via Umbrella Companies. Temporary workers who are paid through their own limited companies are not covered by the Agency Worker Regulations and are ineligible to apply.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 29 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers