Technical Support Analyst

Location(s):

• One Canada Square, Canary Wharf, London, E14 5FA, GB

Line Of Business: Technology Services Group (TSG)

Job Category:

• Engineering & Technology

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are - with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

Skills and Competencies

• Basic understanding of overall IT operations.
• Must be perceived as a team player and a positive contributor by peers.
• Theory or hands-on knowledge of computer and peripheral hardware replacement and repair.
• Ability to complete tasks and projects in a timely manner.
• Ability to conduct oneself maturely and professionally towards users and co-workers (accountability, use of good judgment, providing proper follow-up).
• Known as a motivated team player.
• Working knowledge of Microsoft Windows 10/11 and Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
• Familiarity with Windows installer and desktop management suites such as Intune/Auto Pilot.
• Knowledge of mobile technology, including Android and iOS.
• Basic knowledge of enterprise-level networking and troubleshooting.
• Might be required to work after hours and on weekends to assist with BAU, MOPs.
• Basic knowledge of IT operations and common software applications (e.g., OS365, Slack).
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Education

• University graduate with a degree in a related field (preferred)
• No prior experience required.

Responsibilities

Functional Responsibilities:

• Facilitate problem-solving and collaboration.
• Provide technical support in a Windows 10/11 environment & O365.
• Offer business support/technical assistance to Moody's associates, both local and remote, in using Microsoft Office, Microsoft Outlook, VPN software, and various proprietary applications.
• Configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, audio, video, and office equipment.
• Recognize problem areas, develop proactive solutions, and comply with IT operational performance metrics and Service Level Agreements.

Scope/Supervision and Interaction:

• Role involves heavy customer interaction.
• Frequently interacts with supervisors and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.

About the team

Department/Team: Technical Service Group (TSG) is the large department of Moody's Shared Services and provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management.