Technical Support Specialist

We're seeking a Technology Support Specialist to join our IT team in a role that blends technical expertise with meaningful purpose. You'll ensure our vital support services are underpinned by reliable, secure, and efficient technology infrastructure.

Working with our IT leadership, you'll help maintain system integrity across our network while contributing to strategic technology initiatives that enhance our operational capabilities.

Essential Functions

• Ensure optimal performance of hardware, software, and network systems across multiple locations
• Collaborate with external technology partners to maintain service standards and resolve issues
• Implement and monitor security protocols, disaster recovery procedures, and data protection measures
• Oversee system updates, patches, and security maintenance through our managed service providers
• Provide technical support for our telecommunications infrastructure
• Manage file system architecture and user access permissions

What You'll Need to Succeed

• Technical qualification or relevant degree in IT-related discipline
• Familiarity with Unix environments and network infrastructure
• Proficiency in mixed-platform environments (Windows and Mac OS)
• Demonstrated ability to manage technical projects from conception to implementation
• Practical knowledge of database systems, particularly SQL environments
• Excellent communication skills for training staff and explaining technical concepts
• Knowledge of telecommunications systems and VOIP technologies
• Experience building productive relationships with technology vendors and service providers