Technology Service Delivery Manager

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery?

We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing day-to-day support and escalations, and championing exceptional customer satisfaction.

This is a full-time position, office-based (3 days per week) at our Nexus office in Leeds, with occasional evening or weekend work required for urgent issues.

Your Role:

• Team Leadership: Manage and mentor a small team of helpdesk technicians.
• Service Delivery: Oversee the timely resolution of issues and adherence to SLAs.
• Customer Support: Act as the primary escalation point for customer issues.
• Process Improvement: Identify and implement best practices to enhance service delivery.
• Reporting: Generate regular reports on performance, satisfaction, and key metrics.
• Stakeholder Management: Collaborate with other departments to align technology services with business needs.

What You'll Need:

• Strong leadership and team management skills.
• ITIL Foundation Certification.
• Proficiency in IT service management tools and software.
• Ability to analyse data and generate actionable insights.
• Strong problem-solving skills and attention to detail.
• Knowledge of industry best practices in IT service delivery.
• ITIL 4 certification or equivalent.
• CompTIA A+.

We offer a hybrid working environment, requiring on average 3 days a week from our Leeds office for collaboration and team meetings. This balance ensures you have the flexibility to work remotely while staying connected with your colleagues.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world's leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.