Technology Services Director

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Success. The Softcat Way.

Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Our strategy is simple - highly engaged employees build customer trust and loyalty over years that, together with our market leading growth and performance, allows us to invest in our technology and services capabilities that drives more engaged employees. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

2024 Awards: Best Workplaces, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women

About the Role

As Technology Services Director, you will lead the development and implementation of the strategic vision for Softcat's technology services. You will be accountable for leading and managing the end-to-end IT operations and service management, ensuring the stability, scalability and security of both application and infrastructure services to ensure high service availability, optimise IT performance and drive operational excellence.

This position requires a strategic leader with comprehensive technical knowledge and excellent leadership skills to ensure the smooth operation and optimisation of technology services in an increasingly international growing business.

As Technology Services Director, you'll be responsible for:

• Strategic Vision, Roadmap & Governance: At the heart of the Technology Services role is the development and implementation of the strategic vision for Softcat's internal technology services, ensuring alignment with Softcat's overall goals and objectives.
• Technology Services Product Lifecycle Management: Lead the development of infrastructure platforms, products, and services.
• Data Services & Management: Own and manage enterprise data service (including underlying infrastructure), management and governance.
• Service Desk & End User Support: Oversee the operation of the service desk, ensuring it is equipped to handle incidents, service requests, and queries efficiently.
• Service Management & Process Ownership: Own and manage the end-to-end service management processes, including Incident Management, Problem Management, Change Management and Service Request Management.

We'd love you to have

• Proven experience in a senior strategic, enterprise focused technology leadership role, preferably in a technology value-added reseller or related industry. At least 10-15 years of experience in technology services, infrastructure and platform operations, with a minimum of 5 years in a senior leadership role.
• Strong strategic thinking and visionary skills with the ability to co-develop and drive Softcat's technology services vision, strategy and roadmap development aligned with the company's overall business and technology strategies and translate into actionable strategic plans.
• Proven track record of collaborating with stakeholders to develop and gain support for a clear and compelling enterprise-level technology services vision, strategy & roadmap.
• Excellent leadership and people management skills with the ability to inspire, motivate and develop teams. Proven ability to lead and manage large, diverse teams with a track record of driving operational excellence and innovation.
• Able to foster a culture of professional growth, continuous learning and innovation within the team.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 3 days in the office and 2 days working from home.
• Working flexible hours - flexing the times you start and finish during the day.
• Flexibility around school pick up and drop offs.

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension Share incentive plan Life Assurance Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.

Trips

Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world.

Vouchers

Technology vouchers, activity passes, restaurant discount card.

Partner/family Benefits

Option to add your partner/family to some of the benefits.

Access to Perklife, our dedicated portal for all perks and flexible benefits.

Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.