Tenant Liaison Officer

Tenant Liaison Officer - Liverpool - Ongoing temp

We are seeking a Tenant Liaison Officer to support our client on an ongoing Social Housing maintenance improvement contract, working 39 hours per week and hourly rates up to £18ph. This is a site based role in South Liverpool with no home working but will be required to travel to the Wirral on occasion, so a driving licence is essential.
Your new role

• Acting as key point of contract between tenants, contractors and colleagues
  
• Coordinating access and scheduling appointments for surveys, pre/post work inspections, changes to schedule and addressing any issues that arise
  
• Attending site visits to check on progress of works, listening to customer concerns/complaints and responding in a professional, timely manner
  
• Building and maintaining strong relationships with customers, contractors and other stakeholders to ensure smooth operations and progress
  
• Collating customer satisfaction surveys and resolving conflict
  
• General administration duties, filing, updating records/logs, answering telephone and responding to emails
  

What you'll need to succeed

• Previous experience in a construction environment ideally within a social housing role with a basic understanding of health & safety
  
• Strong communication skills with the ability to resolve conflict effectively and efficiently
  
• Good administrative skills and computer confident
  
• Driving licence with access to own vehicle
  

What you'll get in return

• Weekly pay
  
• Ongoing temp contract
  
• Hourly rates up to £18ph
  
• Option to be paid PAYE or Umbrella
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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