Trade Application Consultant

Broadridge Trading & Connectivity Solutions offers a comprehensive global suite of trading, featuring an Agency Trading system that connects to over 200 global venues, Principal Risk Trading & Market Making tools with customizable apps for smart order routing, and seamlessly integrated FIX Technology for efficient buy-side and sell-side operations worldwide.

Role Overview

As a permanent Trade Application Consultant at Broadridge, you will be part of our Customer Success elite team. The position implies in depth understanding of customer services with ramifications into client onboarding, implementation, maintenance and support.

Our Team

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.

We'll trust you to

1. Manage and provide outstanding daily support to your client portfolio
2. Understand and analyze clients' needs from both technical and functional perspectives
3. Ensure technical expertise within your client portfolio
4. Promote new features and products
5. Work closely with a global team of account managers, technical specialists, and product managers
6. Build strong and positive relationships with clients
7. Offer on-site or off-site consultancy upon request

You'll need to have

1. 2+ years' experience in a customer-facing role
2. Master in Computer science or equivalent
3. Exceptional customer service skills, with the ability to handle and prioritize multiple client queries and initiatives simultaneously
4. Resourceful candidate, hardworking, curious, with major personal or professional achievements
5. Great passion for technology, basic Java, SQL, XML skill set
6. Good communication and excellent written skills in French and in English
7. Good interpersonal skills and a desire to work directly with customers

Nice to have

1. Knowledge in the FIX protocol
2. Experience in working with the trading Desks

Benefits of working at Broadridge

1. Remote-friendly and flexible work culture
2. Comprehensive physical and mental wellness programs
3. Learning and development opportunities
4. International Collaboration
5. Vibrant office culture
6. Continuous Innovation
7. Great Place to Work Certified across the globe