URGENT - IT Process & Tools Manager - ITSM/ITIL - Aviation

URGENT - IT Process & Tools Manager - ITSM/ITIL - Aviation

A leading aviation company is seeking an IT Process & Tools Manager to join their innovative IT team. This organisation prides itself on delivering precision, efficiency, and excellence, playing a crucial role in keeping the aviation industry running smoothly.

In this role, the Process & Tools Manager will be responsible for optimising IT processes, managing critical tools, and driving change across the department. The company is looking for someone who can design efficient systems, lead teams through change, and foster collaboration to ensure seamless operations. From defining and improving ITSM and project management processes to overseeing tools like ServiceNow and Jira, this role offers the chance to make a meaningful impact in a dynamic, fast-paced environment.

The ideal candidate will bring at least five years of experience in IT process management, with strong knowledge of frameworks such as ITIL, CoBit, and Prince2. They will also possess excellent communication, problem-solving, and stakeholder management skills, along with a passion for continuous improvement and innovation.

This organisation offers a unique opportunity to work on transformative IT projects within the high-stakes aviation industry.

This is a long-term freelance role with fluency in French is essential.

Interview slots have been confirmed for next week, please apply immediately if you would like to take the next step in your career!