User Researcher

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

About the role:

For this role, we are seeking individuals with a strong background in consultancy. You should have expertise in working across both public and private sectors, and the ability to make informed decisions, mentor others, and effectively lead our clients while representing your consultancy with diplomacy.

We are looking for researchers who can collaboratively guide and lead digital teams throughout the research and design process. You should be confident in making decisions, mentoring, and leading clients, all while maintaining a diplomatic approach.

The candidates should be eligible to obtain a security clearance to the BPSS level.

Responsibilities:

• Produce Customer mapping processes and solution documentation.
• Conduct various kinds of research & empathy workshops with stakeholders and internal teams.
• Organise and run client workshops, conduct user interviews, or compile surveys.
• Conduct direct and indirect research.
• Present research findings to teams and clients in Show & Tell sessions.
• Collate your findings to support Agile methodologies by dividing your findings into Quantitative and Qualitative research.
• Help run Assumption mapping and Hypothesis statement sessions in compiling your users' mental models and various card sorting processes.
• Collaborate across the team with all touchpoints.
• Present your Personas or User Groups with their needs, pain points & potential solutions.
• Run UAT sessions and experience with using a testing lab would be a welcome addition to your skill set.

Experience and Skills:

• Lead the research process with the project team, Product Owners & stakeholders and work closely with the BA's and designers on delivering business requirements.
• Confident in dealing with Stakeholders and Product Owners.
• Comfortable formulating and conducting interviews with users and regularly feeding back to the project team on your progress.
• Compiles Hypothesis statements and builds up assumption mapping prior to conducting initial research.
• Goes further in understanding requirements through use of Mental models and Personas and identifies KPI's and CSF's through multiple user cases.
• Keeps up to date on tech and research trends and software in the industry.
• Able to lead the discovery phase through to final delivery process.
• Confident in dealing with Stakeholders and Product Owners and justifying your decisions through means of highlighting research through prototypes.
• Able to make decisions independently and guide our clients in the right direction.
• Understands the need to work collaboratively in an agile environment, whilst also able to balance the need to work independently at the same time.
• Able to make decisions independently and knowing when to end the initial research phase and start working with the BA's and UX designer to help compile user stories and start the design process.
• Have a good understanding and experience of implementing various frameworks and methods as part of working in an Agile delivery focused team.
• Knowledge, understanding and implementation of various WCAG, A11Y Accessibility standards to your solutions.
• Experienced in organising and chairing UAT workshops by setting various task lists for attendees in achieving the desired outcome for your team and the client.

Nice-to-have skills and experience:

• Experience and knowledge delivering AR/VR solutions.
• Innovation in design and generational design research regarding AI.
• AI prompting tools regarding indirect research.
• GDS toolkit and service standards.

As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.