UX Service Designer

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

On behalf of this organisation, AMS are looking for a UX Service Designer for an initial 3 Month contract based in London.

Purpose of the Role:

We are seeking a Service Designer to assess the value of integrating service design into our strategic transformation programme. This contract role offers an exciting opportunity to build on extensive preparatory work, workshops, and insights while shaping the future of client onboarding.

You will play a crucial role in supporting our strategic transformation programme, focused on operational efficiencies and enhancing the client experience. Specifically, you will work on the onboarding journey-from prospect identification to a client's first 90 days onboard.

As a UX Service Designer you will be responsible for:

• Leveraging existing insights to elevate service design efforts and drive tangible improvements.
• Delivering incremental value by defining phases of impact over time.
• Assessing the long-term need for service design within the organisation.
• Producing high-quality outputs, including journey maps, persona developments, and Figma-based product mockups.
• Documenting work to a high standard, addressing previous gaps in documentation quality.
• Balancing luxury experience with efficiency, challenging the status quo where necessary.

What we require from the Candidate:

• Proficiency in Figma for creating and refining design solutions.
• Day-to-day collaboration with CRM platform teams and the business team responsible for the onboarding journey.
• Engaging in workshops and working closely with key stakeholders.
• Strong service design expertise, including journey mapping and persona development.
• High-level documentation skills to improve record-keeping and process clarity.

Next Steps:

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business