Vehicle service advisor

Job description

As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers.

We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon.

If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!

Your Day-to-Day Role:

• Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
• Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
• Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
• Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
• Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
• Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
• Staying Organised: Keep the customer database updated and always ready for action!

What We're Looking For:

• Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
• Tech-Savvy: Confident with IT systems and applications, you're comfortable navigating digital tools.
• Adaptability: You're a multitasker who thrives in a busy environment.
• Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
• Organised and Efficient: You know how to balance the needs of customers with the workshop's schedule.
• Attention to Detail: Accuracy is your strength, whether it's capturing customer information or sticking to processes.
• Full UK Driving Licence: A must for this role!

If you're looking for a role where you can make a real difference to our customers' experience and work as part of a supportive, dynamic team, apply today! We can't wait to meet you.

Key Information:

• Working Pattern: Mon - Fri 8am - 6pm, 1 in 3 Saturdays 8am - 12:30pm
• 22 days holiday + BHs, increasing with length of service
• Company pension contributions
• Discounted car scheme and cycle to work scheme after successful completion of probation
• Access to wellbeing advice service Menable

Please note:

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.

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