Vendor Manager

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces-together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Join us as we enable anyone to turn their passion into a business and bring people together through commerce.

• Manage the day-to-day performance of our BPO partners
• Maintain relationships with our BPO and internal stakeholders
• Identify root causes and solutions for dips in performance
• Drive the planning, budget, and performance of outsourced partners and programs
• Support and lead critical initiatives to scale existing/new support and trust & safety programs
• Identify trends to improve our products, support processes, optimize workflows, and improve operational efficiency to increase customer satisfaction and product adoption
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly
• Effectively work cross-functionally with a broad range of stakeholders

Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

As our next Vendor Manager, you should have a minimum of 8 years of diverse experience in scalable operations, ideally with experience in managing external (3rd party vendor partners) stakeholders, plus:

• Experience in operations, sales, or service in a high-paced e-commerce environment preferred
• Excellent communicator with strong cross-functional skills
• Ability to shift priorities quickly while maintaining a high degree of organization and control
• Strong analytical skills, data orientation, and metrics-driven operator
• Experience in project management and managing strategic projects with cross-functional teams
• Track record of driving process improvements & cost optimizations

• Experience starting from zero, leading the vendor/site selection-to-launch process and strategy

For Full-Time (Salary) US-based applicants: $140,000/year to $165,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on several factors including level, relevant prior experience, skills, and expertise.

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.