Veterinary Software Corporate & Strategic Account Manager

Veterinary Software Corporate & Strategic Account Manager

Location: London, United Kingdom

Time Type: Full time

Posted On: Posted 2 Days Ago

Job Requisition ID: J-046662

IDEXX Veterinary Software UK is looking for a Veterinary Software Corporate & Strategic Account Manager to join our team!

This role will be hybrid onsite at our London (SW19) office 2-3x per week. We are a 5-minute walk from Wimbledon train station!

This leader will focus on maintaining and growing the veterinary software customer base primarily through relationships with Corporate Accounts across key European IDEXX software markets.

As our Veterinary Software Corporate & Strategic Account Manager, you will be responsible for leading the Account Management Team (3 direct reports, UK and Europe based) to develop, evolve, and strengthen strategic partnerships through strong account management activities to help grow and sustain both the customer's and IDEXX's economic goals. Through frequent customer interactions, you will act as a thought partner and decision influencer to Corporate and Strategic Accounts. Main functions include account management, proposal and negotiations, contract management, project definition, delivery, and customer rollouts of new IDEXX products and services.

This role will be supporting our two primary software solutions in EMEA, Animana and ezyVet.

• Serve as primary managing contact for assigned Corporate and Strategic (large independent) accounts.
• Lead the Account Management Team to develop, support, strengthen and grow existing customers, with focus on Corporate and strategic accounts.
• Responsible for proposal, negotiations, and contract management.
• Manage and conduct periodic business reviews with Corporate accounts. Manage customer expectations and monitor performance against customer goals.
• Manage Corporate customer relationships by serving as customer product/process interface, providing information and solutions to questions and problems. Address customer specific requests and specifications and ensure delivery of customer expectations. Immediately address customer escalation issues for corporate account critical care issues.
• Partner cross-functionally across IDEXX Organization to facilitate and coordinate business, sales, and technical assistance in support of the Corporate Account business plans and programs. Schedule and facilitate visits and presentations as needed.
• Communicate and manage effective implementation of all price increases, contract renewals, and incentive rebate payments of Corporate Accounts.
• Act as project/implementation lead for Corporate Accounts. Manage tasks and timelines across all functions, ensuring activities are completed to meet time, cost, quality, and customer expectations.
• Responsible for handling sales requests and incoming business from independent accounts.
• Support the Product Management Team in negotiating 3rd party partnership contracts as needed.

• Must have had experience managing direct reports.
• Account Management experience.
• Experience working with corporate and enterprise clients.
• A relationship builder.
• Data-driven and analytical.

• Opportunity for annual bonuses.
• Medical Insurance.
• Cycle to work scheme.
• Work from home and wellbeing stipends.
• 10% pension contribution.

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.