VIP Key Account Manager UK

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

About the role

The VIP Consignment team at Vestiaire Collective provides a premium, white-glove selling service for high-value clients, handling everything from wardrobe curation to pricing, storage, and logistics.

As a VIP Consignment Account Manager, you will build and maintain strong relationships with VIP sellers, drive business growth through client acquisition and retention, and ensure a seamless, high-quality experience.

This role is ideal for a commercially driven professional with a deep understanding of luxury fashion and a passion for sustainability.

What you will do

• Build and maintain strong relationships with VIP clients to drive retention, repeat deposits, and sales growth.
• Identify and onboard new high-value sellers through personal networks, business development initiatives, and referrals.
• Conduct at-home wardrobe appointments, curating luxury items and providing expert guidance on pricing and selling strategies.
• Manage client inventory to optimise listings, ensuring fast sales and maximum profitability.
• As a brand ambassador, represent Vestiaire Collective at events and foster partnerships to expand the consignment business.

Who you are

• Proactive and commercially driven, with a self-starting mindset and the ability to work autonomously towards ambitious targets.
• Strong network or ability to build one, leveraging personal connections and referrals to grow the VIP consignment business.
• Thrives in a fast-paced, ever-changing environment, adapting quickly to shifting priorities and business needs.
• Excellent communication and interpersonal skills, capable of building trust with high-value clients and representing Vestiaire Collective professionally.
• Deep understanding of the luxury market, including brand knowledge, pricing trends, and the needs of discerning sellers.
• Highly organised and detail-oriented, managing multiple clients, appointments, and inventory efficiently.
• Excellent communicator, confident in liaising with both external VIP clients and internal stakeholders to drive business success.
• Comfortable working across office and client-facing settings, balancing in-person wardrobe appointments with strategic planning and business development.

What we offer

A meaningful job with an impact on the way people consume fashion and promote sustainability.

The opportunity to do career-defining work in a fast-growing French-born scale up.

The possibility to work as part of a globally diverse team with more than 50 nationalities.

Two days to help Project - reinforcing your activist journey and volunteer for an association.

Significant investment in your learning and growth.

Competitive compensation and benefits package.

As a full member of our entrepreneurial project, you will be eligible to free shares.

Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you? If so, Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application!

Vestiaire Collective is an equal opportunities employer.