Visual Basic Support Lead

About the job

Make Progress Thrive

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

The role

The Visual Basic 6 Operate/Support Lead is responsible for:

• Work allocation and provide guidance to Operate team (technical / process etc.,)
• Follow up with Operate teams to identify and resolve problems with the Local applications
• Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
• Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
• Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
• Identify and implement service improvement opportunities
• Quickly understand the application knowledge and transition from the current team members and ramp-up shortly
• Interact with customers on reported issues and manage customer expectations
• Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
• WSR and MSR reporting.

Who are we looking for

• Technical skills required include, but are not limited to the following: 5+ Years of experience Visual Basic 6, .Net, SQL Server
• Proficient in French and English language. Possess good communication with the Business users
• Good Team Management and leadership skill.
• Stockholder Management and reporting skill.
• L2 and L3 Support for incidents, service request and enhancements with strong technical and functional expertise in the applications being supported
• Strong ITIL Knowledge and process implementation experience required.
• Disaster Recovery and Business continuity experience.
• Good technical knowledge in .Net, SQL Server & Visual Basic 6.
• Risk Management & Escalation handling experience.

What working at Wipro offers

• A competitive remuneration package including extended fringe benefits.
• Being part of the local Wipro family and also supported by 260.000 enthusiast colleagues spread over the 6 continents.
• A state-of-the-art training platform so you can grow and become the best version of yourself.
• A dynamic working environment with room for personal development
• A career path within a global leading Technology firm
• At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ

About Wipro

Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.